Job Title: Product Operations Associate

Location: BGC, Taguig (Full Time, Onsite)

Role Objective

The Product Operations Associate will serve as the bridge between the Local Product Team and business units, ensuring smooth day-to-day operations. This role functions as the second level of support (L2) for all product-related concerns in the Philippines, working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.

Key Responsibilities

Act as the primary point of contact for product-related inquiries from internal teams

Provide support to:

• Sales
• Operations
• Collections
• Credit Review

Perform issue triaging, including:

• Identifying root causes
• Classifying issues (bug, enhancement, expected behavior)
• Tracking resolution progress