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Katalyst Healthcares & Life Sciences | Boston, Massachusetts, United States | Posted May 11, 2026
Position Overview
Job Description:
- The Product Complaint Manager is responsible for supporting the Product Complaint Quality System at our client.
- This role will support quality activities associated within the Small Molecule, Biologics, Device CMC Compliance team and will partner with various internal and external cross-functional teams including Global Patient Safety, Supply Chain/Trade and Distribution, Medical Information, Guidance and Patient Support, Quality Assurance, Contract Manufacturing Organizations and external Call Centres.
- Must have excellent communication.
Responsibilities:
- Support activities associated with the product complaint process, including reconciliation, training, complaint sample management, triage, trending, SOP management, etc.
- Process incoming clinical and commercial pr...