Primary Function/General Purpose of Position - (2-3 sentences):

• Supports the Discern, Design, and Build phases of transformation by documenting current-state
• processes, contributing to future-state design, and developing standardized documentation and training
• materials. Translates business requirements into structured process flows, controls, and knowledge
• assets to enable successful migration to GBS operations. Ensures all process and knowledge outputs are
• accurate, standardized, and aligned to enterprise frameworks and readiness requirements.

Essential Job Functions - (7-10 statements):

• Conducts detailed process mapping and documentation of current-state workflows, activities, controls, and dependencies.
• Engages with business stakeholders and subject matter experts to capture process