Description

This role will actively be advocating the transformation agenda of the XDT by linking and bridging our CX, IT, Network and Business in ensuring key process gaps negatively impacting CX and detailing business growth are identified, sized and improvement plans are in place and followed through.

This role will also lead the enablement of Globe’s Process Community composed of 300+ process leads, architects and actors through process standards, taxonomy, tools and programs that will advocate for grass roots process simplification that will yield financial and CX benefits from simpler and more streamlined processes, and more equipped process people within Globe.

DUTIES AND RESPONSIBILITIES:

Transformation Strategy Execution

Steer and advocate for the XDT transformation agenda with leaders of business and enabling groups by linking and bridging our CX, IT, Network and Business in ensuring key process gaps negatively im...