• Location: Abu Dhabi UAE
• Employment: Full Time
• Industry: AI and IT Company
• Sector: Government Entity
• Contract: 1 year extendable
• Experience: 79 Years

Role Overview

Drives root cause analysis and long-term resolution to reduce recurring incidents.

Key Responsibilities

• Create problem records for priority incidents
• Lead RCA and corrective action plans
• Reduce incident recurrence through proactive strategies
• Maintain problem management documentation
• Provide trend and statistical reporting

Required Skills & Certifications

• ITIL 4 Problem Management
• High Velocity IT (HVIT)
• Strong RCA and analytical skills