Job Title: Privilege Card Program Manager

Job Location: Abu Dhabi

The Privilege Card Program Manager is responsible for designing, implementing, and managing the hospital’s Privilege and Patient Rewards Programs. This role ensures that VIP patients, privilege members, receive a seamless, high-quality experience aligned with the organization’s vision of patient-centered care.

Responsibilities

• Design, implement, and continuously improve the Privilege / Rewards Program to enhance patient engagement and loyalty.
• Develop clear membership tiers, benefits, protocols, manuals, and service standards tailored to VIP and high-value patients.
• Monitor program performance metrics and adjust strategies to optimize patient satisfaction and retention.
• Ensure VIP and privilege members receive exceptional, personalized service across all touchpoints.
• Act as the primary point of contact for resolving priv...