Job Description Purpose: Support and assist Relationship Managers in acquiring, onboarding, servicing and retaining clients to deliver overall business goals, managing complex client situations. Liaise directly with clients regarding complex client requests in respect of banking and servicing requirements such as onboarding, banking transactions, investments, credit and digital solutions. Work closely with Operations and other support functions to deliver positive outcomes for clients.

Establish strong client and internal relationships alongside Relationship Managers to ensure high‑quality service is provided at all times. Responsible for all aspects of client servicing and service engagement plans, including leading client service review visits to support and improve the client experience. Develop relationships with other areas of the bank; in doing so, have joint responsibility with internal colleagues for the end‑to‑end client experi...