Job Summary

As a kforce Engagement Principal PS WorManagement (WEM) Consultant at Genesys, you will serve as a senior consulting authority for Workforce Management (WFM), combining strategic advisory responsibility with hands‑on delivery leadership. You will partner with customer executives, operational leaders, and internal Genesys teams to design, defend, and implement WFM solutions that deliver measurable operational and financial outcomes.

Major Responsibilities

• Lead executive and operational level discovery workshops to assess workforce challenges, organizational readiness, and business objectives.
• Advocate for Workforce Management by articulating its operational and financial impact, including productivity, service‑level performance, cost control, and workforce efficiency.
• Develop and present clear recommendations and roadmaps that align WFM capabilities with customer strategy, constraints, and maturity.
• Confidently a...