The Customer Reliability and Resilience Engineering (CRRE) organization is transforming how Amazon approaches availability and operational excellence across the Stores and Digital organizations. CRRE's mission is to improve the customer experience by ensuring the Retail Experience is always indistinguishable from delightful through two core mechanisms: (1) preventing customer impacting incidents from happening in the first place, and (2) minimizing customer impact when they do occur. We treat availability as a product, continuously innovating to drive Resilient by Default solutions where resilience is integrated throughout the software development and operational excellence lifecycle from Day One.

This position will be part of the CRRE Business Operations team. Our cross-functional team focuses on strategic planning, performance management, and operational excellence initiatives that enable CRRE to protect Amazon's customer trust through improved availability outcomes. We part...