Job Description

The Role

Fidelity SWE Domain is seeking an experienced Principal Developer Support Analyst to join the UDE product area and work with the Developer Success team in providing superior stability and performance as we adapt to change. It is a pivotal role for the continued success and growth of the UDE product area. 

In this role, you will partner with the Director of Customer Success and Onboarding Specialist to develop, execute, and support exceptional client experiences with the product. Key attributes for success: excellent client-facing skills, a proactive and collaborative approach, persistent grit and follow-through, and a passion for providing personalized customer service.

The day to day for this role includes driving proactive communication to Developers and stakeholders to help them grow their adoption of UDE products, identifying expansion opportunities, providing product support as necessary,...