161 Bay Street (93021), Canada, Toronto, Ontario, Principal Associate, Process Management

About Capital One Canada

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

Specific to this role, we are a global footprint of outsourced contact centres for voice, back office and digital channels. We support the people who support our customers. When customers need help, they reach out to a large network of super-talented phone and chat agents who must confidently handle anything that is thrown their way.

About the Role

We are constantly seeking improvements to our product offerings and customer experience. We need you to provide change management leadership to ensure a holistic, t...