About the Role: We’re looking for a Principal Associate within the Operations team at CapitalOne Canada. In this role you will work with extended teams across our Servicing network to deliver consistent, exceptional customer outcomes. Your work will help us keep our promises to customers, meet regulatory commitments, and continually improve our Customer Experience.

Responsibilities

• Execute on operational requirements as an individual contributor.
• Support the management of Servicing OpEx through budgetary and workforce planning, providing resource recommendations based on data‑driven projections.
• Own the end‑to‑end operations for Fraud queues, partnering with internal stakeholders and third‑party suppliers to deliver smooth and comprehensive customer experiences.
• Provide overflow support to the Servicing Operations team as needed, partnering with third‑party suppliers to ensure key operational metrics (Customer Satisfaction, Average ...