Freshworks is seeking a Principal AI Solutions Engineer to serve as the AI technical leader for our North America Employee Experience business.

This is a highly strategic, customer-facing role focused on accelerating AI revenue growth, helping customers realize measurable business outcomes from AI investments, and scaling AI success across North America. You will partner with sales teams, executives, customers, product leaders, and fellow Solutions Engineers to position Freshservice AI capabilities, lead AI advisory engagements, and develop scalable programs that increase the impact of AI across our customer base.

You will serve as a trusted advisor to customers and internal stakeholders, helping organizations identify high-value AI opportunities, quantify business impact, establish success metrics, and build executive alignment around AI initiatives.

What You'll Do

• Serve as the North America AI subject matter ex...