Job Description

We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.

Key Responsibilities Include:

• Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
• Aiming to provide first-call resolution, delivering the desired outcome for guests and travel agent partners.
• Building trusting relationships with guests and travel agent partners, proactively identifying itineraries and cruise products that best match their needs.
• Converting enquiries into bookings by confidently recommending and selling cruise holidays, cabins, packages, and relevant products.
• M...