Become a crucial point of contact for customers as a Premium Support Engineer at OpenText, specializing in TeamSite. Build relationships and provide expert technical support to enhance client operations.
In this role, your mission is to act as the go-to support specialist for specific product incidents. You'll leverage your in-depth understanding of customer environments and OpenText TeamSite to resolve technical issues efficiently. Strong communication and relationship-building skills are essential for success in this customer-focused position.
Key Responsibilities:
• Manage support incidents as the primary customer point of contact
• Develop trust and a strong working relationship with clients
• Provide technical guidance and supportability assessments
• Identify best practices to mitigate operational risks
• Coordinate incident resolutions with OpenText experts
Requirements:
• Bachelor's degree or associate degree in a technical field
• 3 years of custo...