The Position

The Premier L1 Executive Technical Support role provides enhanced first-line technical support to Lenovo Premier Warranty customers, including commercial and enterprise users.

This role is responsible for delivering high first-contact resolution, performing advanced hardware and software troubleshooting, and providing a premium, white-glove customer support experience. The successful candidate will demonstrate strong technical capability, a structured troubleshooting mindset, and end-to-end case ownership, acting as a trusted front line before escalation to L2/L3 support teams.

Key Responsibilities

• Provide advanced first-line technical support to customers and field engineers by diagnosing and resolving hardware, software, operating system, and service-related issues.
• Deliver inbound and outbound voice and non-voice support (phone, email, messaging platforms and helpdesk tools) for Lenovo Premier customers across th...