The Service Excellence GDS Operations Support Supervising Associate is part of a general team that plays a pivotal role in transforming business at EY GDS enabling stakeholders to lead in the marketplace. The team partners with their stakeholders to solve problems through every step in their journey by focusing on innovation techniques, improving process efficiency and enhancing productivity to remain competitive in the market.

Job Responsibilities

• Assist in business process improvement discussions, analyse and provide consultancy on process and automation opportunities.
• Assess and document processes. Suggest improvements.
• Digitalization requirements - configuration and development.
• Develop business intelligence reports and report project progress.
• Understand and identify the requirements from the team and systematically translate them into solutions.
• Participate and work effectively as part of a team, including pr...