Mercier Consultancy MD is seeking a Portuguese Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role offers an excellent opportunity for individuals who are passionate about health and fitness technology and want to provide exceptional support to Portuguese-speaking customers. As a Specialist, you will help customers optimize their use of Fitbit products and address any technical or usage-related inquiries.

Key Responsibilities

• Deliver outstanding customer support to Portuguese-speaking clients via phone, email, and chat concerning Fitbit products.
• Assist customers with device setup, troubleshooting, syncing, and usage questions.
• Provide detailed guidance on Fitbit app functionalities and health tracking features.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with technical teams for escalation and resolution of complex issues.
• Stay inf...