Work Schedule:

• Monday to Sunday: 08:00 AM – 08:00 PM (rotational shifts)
• 8-hour shifts with 2 rotational days off per week

Compensation:

• Competitive salary package (details available during the recruitment process)
• Additional performance and attendance bonuses available

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat in Portuguese and English.
• Address customer inquiries, complaints, and issues with professionalism and efficiency.
• Ensure accurate and timely resolutions to customer problems.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain up-to-date knowledge of products, services, and company policies.
• Document all customer interactions and feedback accurately.

Qualifications:

• Language Skills