Workster is partnering with a leading Outsourcing/BPO company to recruit a Portuguese-speaking Customer Experience Specialist for their Valencia office.
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In this role, you will be responsible for engaging with customers through multiple communication channels, providing outstanding support, and ensuring a seamless customer journey. You will play a key role in enhancing customer satisfaction and retention by offering the right solutions with professionalism and empathy.
This is a full-time, on-site position where you will work in a dynamic and collaborative environment.
Your Role
Communicate with customers via phone, email, chat, and social media
Provide personalized support by listening, understanding, and addressing customer concerns
Offer guidance and solutions, ensuring a positive experience and high sat...