Policy Quality Assurance Specialist - Malaysian

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. We are hiring a policy QA specialist to help with the enhancement of our policies as well as guarding the safety of our content and product listings around the markets.

Roles and Responsibilities

• Help build quality assessment process and conduct quality assessment work by ensuring and evaluating the delivery quality of the global sellers, products and contents reviewed.
• Conduct root cause data analysis and provide key actions to improve processes.
• Participate in the development of quality inspection standards and continuously optimize the process and platform.
• Enhance moderation policy and work closely with local oper...