Essential Duties and Responsibilities:
- Analyze trends, conduct time studies and create solutions to ensure processes are aligned to comply with client policy, and to meet or exceed contractual and internal performance standards and expectations.
- Document issues and performance measures, provide recommendations, create and implement strategies to ensure that productivity goals are met while containing costs.
- Create and/or maintain deliverable artifacts.
- Create sophisticated and comprehensive reports used to educate and assist site management and program client.
- Develop processes to build operational policies, procedures and/or user guides.
- Develop processes to conduct business process improvement projects.
- Analyze existing forms, reports and methods to promote effective operations through standardization, improvement, simplification, discontinuance or other methods.
Additional Duties and Responsibi...