PMO Manager - Customer Care Transformation

London (Hybrid - 2 days per week onsite)
6-Month Contract

The Opportunity

We're supporting a major UK retail organisation undergoing a large-scale customer transformation programme, focused on improving customer experience, operational efficiency, and introducing more advanced, technology-led ways of working.

As a PMO Manager, you will play a key role in ensuring the programme runs smoothly-providing structure, visibility, and control across multiple workstreams.

The Role

This is a hands-on PMO position where you'll be responsible for driving governance, reporting, and coordination across a complex delivery environment.

You'll work closely with senior stakeholders and delivery teams to: