At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.
**Role Overview**
**Areas of Responsibility**
- Adapt, implement, and monitor clear goals and KPIs and SLAs for department leads within the business, ensuring that they are delivered on time and in the full scope.
- Lead recruitment and manage key roles within the Player Operations Team, overseeing headcount and building a team aligned with company goals and needs.
- Plan and deliver process improvement and business change projects.
- Take full responsibility for risk & fraud and payment operations a focus on delivering the highest quality customer experience.
- Maximise the efficiency of department leads, encouraging them to deliver operational excellence by developing their personal and business ski...