Company Description

SentiSum is an AI-native Voice of the Customer platform that acts as a 'Customer Second Brain,' consolidating feedback across interactions like support tickets, chat logs, surveys, and reviews. Its real-time AI identifies root causes, patterns, and anomalies to provide actionable insights and prevent problems before they escalate.

The role

• You'll own the infrastructure our AI runs on - and you'll own it end to end.

• You'll be the person who decides how we run things, and it starts with Terraform: infrastructure as code for everything.

• Kubernetes to run and scale the workloads, and CI/CD that makes shipping routine rather than risky.

The first big job on that foundation is getting our data orchestration pipelines solid: the workflows that pull customer feedback in, push it through our AI, and surface insights ...