Join Enercare as a Planning Operations Manager in Birchmount (Markham) and lead a team towards achieving outstanding operational success. Your expertise will foster team synergy and enhance customer satisfaction.
In this key leadership position, you'll leverage your operational management experience to develop processes that optimize performance across various teams. The role demands a strategic vision for capacity management, effective budget oversight, and fostering a culture of collaborative communication among unionized staff. You’ll also be responsible for KPIs that measure performance impact on customer service.
Key Responsibilities:
• Coach direct reports and manage performance reviews
• Build effective KPIs linked to operational efficiency
• Enhance processes to improve customer satisfaction
• Perform root cause analysis for key issues
• Oversee team capacity and forecasting management
Requirements:
• 2-3 years in leadership within operations
• Pos...