About the job Personal Lines Underwriting Manager

Duties and Responsibilities:

• Ensure that all stakeholder (e.g. clients, insurers etc) communication is accurate, timeous, professional and relevant
• Build and maintain mutually beneficial relationships with internal and external stakeholders
• Ensure and contribute to achieving own and company required client satisfaction targets
• Ensure cancellations are minimized
• Ensure retention targets are achieved
• Ensure growth targets are achieved
• Provide expert personal lines advice to internal and external stakeholders
• Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
• Deal with service complaints or escalations and ensure that client needs are satisfied
• Ensure that personal lines underwriting practices adhere to compliance and quality requirements
• Conduct regular a...