At IRIS, we’re growing fast.

We support thousands of organisations across the UK with software that helps them work smarter, save time, stay compliant, and achieve more.

Behind every successful customer is a team of Customer Success Managers and Renewals Specialists helping customers get value from our products, stay engaged, and continue their partnership with us.

We’re now looking for a Performance Lead to help those teams perform at their very best.

This is a dedicated performance-focused role, sitting across Customer Success and Renewals. It is not a day-to-day operational management role. Instead, you’ll focus on improving performance, strengthening coaching, embedding consistent standards, and using data to identify where action is needed.

You’ll work closely with leaders, managers, Learning & Development, and senior stakeholders to understand what is working, where performance is falling short, and what interventions are needed - whether behaviou...