Document People Support Center call activities and assign to appropriate party using the internal management tools 

Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness 

Address routine incoming employee inquiries by resolving all HR questions promptly during the incoming phone call, escalate lengthier and more complex calls 

Communicate and interpret HR and Payroll policies and procedures for all levels of employees 

Provide self-service guidance to employees related to the accuracy and completeness of personnel records 

Support HR technology and application testing, implementations, and/or updates 

Perform additional administrative duties as the need arises

P...