Elevate member services with OMERS as a Pension Administration Specialist, assisting with inquiries in a service-oriented role. This is a hybrid work format providing flexibility and support for member needs.
As the first point of contact for OMERS members, you’ll address a range of inquiries about their pension benefits while processing transactions and digital communications. Your ability to maintain high productivity standards in a collaborative setting will be critical to delivering a superior member experience. With your passion for customer service, you'll also have the opportunity to suggest process improvements.
Key Responsibilities:
• Serve as a first contact for various member inquiries
• Process transactions using pension administration systems
• Perform follow-ups for necessary information
• Collaborate with various internal teams to resolve issues
• Maintain service levels and member satisfaction
Requirements:
• At least 2 years in pension benefi...