JOB SUMMARY

Student Laptop Technicians provide technical support in the Technical Support Services Area in Corrigan Hall, Innovation Hub and around campus. Student Technicians are responsible for providing software and hardware technical support and troubleshooting for members of the Seton Hall community. Student technicians will document all work done in various databases as warranted. In addition, Student Technicians are expected to provide excellent customer service at all times.

DUTIES & RESPONSIBILITIES

Student Technicians will be responsible for:

• Greeting customers warmly and ascertaining the issue or reason for coming in

• Diagnosing and documenting laptop related issues

• Software installation, configuration, troubleshooting, and maintenance

• Servicing laptop hardware related issues and/or sending laptops for further repair

• Entering all walk-in requests into ...