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Agoda | dubai, United-Arab-Emirates | Posted June 14, 2026
Position Overview
What You’ll Do - Payroll Operating Framework & Governance
- Own, maintain, and enhance the global payroll operating model, standard operating procedures, process maps, and escalation frameworks.
- Define and manage global payroll calendars and cut‑off schedules.
- Maintain the payroll governance and control framework, including approval matrices, segregation of duties, and the risk & control register.
- Ensure all regional teams and external vendors adhere to defined global standards.
- Performance Management (SLA & KPI Oversight)
- Design, implement, and manage a comprehensive global SLA and KPI framework covering accuracy, timeliness, first‑time‑right rates, and cost efficiency.
- Produce and analyze monthly performance dashboards to track trends and identify service gaps.
- Lead root‑cause analysis for performance issues and drive corrective action plans.
- Audit, Compl...