The Patient Services Representative supporting Shadyside ENT plays a key role in delivering an exceptional patient experience. This full‑time position works Monday-Friday, 8:00 a.m.-4:30 p.m., with minimal travel to Mercy, Monroeville, and Oakland as needed. Core responsibilities include check‑in and check‑out of patients, answering incoming calls, scheduling follow‑up visits, booking appointments the call center cannot schedule, collecting copays, and making appointment‑reminder calls. The ideal candidate is organized, patient‑focused, and comfortable working in a fast‑paced clinical environment.

Responsibilities:

+ Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
+ Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
+ Guide patient through use of...