**Job Description Summary:**

**Job Description:**

**ROLE AND RESPONSIBILITIES**

Patient experience:

+ Provide exceptional customer service to all patients, visitors and callers
+ Oversee the safe, efficient, and comfortable atmosphere of the reception area
+ Greet patients and other visitors to the agency and assist them as appropriate
+ Review schedules to ensure accuracy and fill appointment opportunities
+ Schedule and reschedule appointments in accordance with CHC scheduling guidelines
+ Collect, verify, update and document patient demographics, insurance information and forms
+ Review and complete Telephone encounters (TEs) timely and accurately
+ Reconcile patient visits daily

Insurance:

+ Verify active insurance coverage and status and keep information updated
+ Collect patient payments, balances and copays
+ Assist patients with payment plans/sliding fee applications, and ensure applications are up...