Description

At CityMD, we believe quality care shouldn’t end when your visit does. Our Aftercare team, comprised of Patient Care Coordinators (PCCs), provides a seamless patient experience through timely follow-up and support. PCCs are customer-focused professionals who assist patients with general, clinical, and laboratory-related inquiries following their urgent care visit. This role offers an excellent opportunity for individuals interested in or pursuing a career in the healthcare field.

Essential Functions/Responsibilities

• Handle a high volume of inbound and outbound phone calls
• Review lab results and communicate recommendations provided by Aftercare clinicians
• Respond to patient clinical inquiries in accordance with established workflows and SOPs
• Obtain and upload patient clinical documents into the medical record
• Report applicable cases to the Department of Health (DOH)
• Ensure all patient interactions are...