You’ll be operating within a busy multi-franchised parts department at Matford Way in Exeter

Key Responsibilities

• Answering incoming phone calls within our call centre.
• Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
• Take emails from a shared email box and respond to the customer enquires in a professional manner.
• Offer existing customers who call in at least one product from any of our promotions.
• Record any customers concerns and report to the Parts Manager.
• Record any lost sales on database.

About You What We’re Looking For

• Motor trade parts experience advantageous but not essential.
• A level of computer literacy.
• Previous experience using the CDK Drive (Kerridge) system advantageous.

• 30 days annual leave (including bank holidays) increasing with length of service + a paid da...