ServiceNow is seeking a visionary and results-driven CRM Partner-Focused Business Development Manager to spearhead the growth of our CRM and AI-powered customer service solutions through strategic partnerships. This role is critical to unlocking the market opportunity for ServiceNow CRM powered by Now Assist by enabling partners to build differentiated offerings, scale rapidly and deliver exceptional customer outcomes.

You will be responsible for shaping and executing the partner strategy for CRM, driving pipeline, building partner capability and fostering innovation across the ecosystem.

• Partner Strategy & Ecosystem Development
  • Define and execute a partner-led growth strategy for ServiceNow CRM with AI as a core differentiator.
  • Identify and onboard CRM-specialized partners with the potential to scale and innovate.
• Pipeline & Market Expansion