Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.  MUST BE ABLE TO WORK- 3PM-11PM SHIFT TIMES.

Responsibilities 

• Welcomes guests in a friendly, prompt and professional manner.


• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.


• Up-sells rooms whenever possible to maximize hotel revenue.


• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing as...