Job Description

We are looking for an experienced Customer Service professional with a background in e-commerce and strong systematic problem-solving skills. In this role, you will handle customer inquiries across chat and written channels, take full ownership of cases, and resolve issues with a structured and solution-oriented approach.

Responsibilities:

Customer Support & Communication

• Deliver timely, clear, and empathetic responses to customer inquiries across chat and written channels.
• Provide accurate, solution-oriented support for inquiries related to orders, deliveries, shipping status, and logistics.
• Communicate with Korean shipping carriers and logistics partners in Korean to verify shipment status, resolve delivery issues, and coordinate updates when necessary.
• Escalate complex or high-impact cases to relevant internal teams while ensuring a seamless...