**Key Responsibilities**

+ Team Leadership
+ Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department.
+ May participate in interviews and provide input into selection decisions for new associates
+ Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary; partners with his/her leader when formal disciplinary action is needed
+ Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary
+ Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities
+ Empowers others to make decisions while providing guidance when necessary
+ Provides recognition for accomplishing goals and demonstrating effective behaviors
+ Fosters an environment o...