What the role is:

The Manager/Senior Manager will play a key role in guiding customers in using ACRA services and processing of their transactions. You will be using and managing automated systems to streamline processes and to improve service delivery to our customers. This role will allow you to leverage on digital solutions to provide seamless service delivery to our customers.

What you will be working on:

• Customer Service & Advisory: Provide advisory to customers through various touchpoints (phone, email and face-to-face interactions) to ensure queries are resolved efficiently and service standards are consistently met.
  Handle complex exception cases and escalations, providing valuable advice and assistance to customers.
  Interpret and communicate technical information to customers in clear, accessible language, bridging the gap between systems and user understanding.
• Automation Management & Monitoring: Manage and monitor...