Theroleofa NightShiftCoordinatorat WS Solutions involvesbeingthefirstpointofcontactfor WS drivers, resolvingqueries,andprovidingsupporttothenightoperation.Thecoordinatorisresponsibleformonitoringservicelevels,maintainingstandards,andensuringefficienthandlingofconsignments. Managing all transport related issues, to ensure maintenance issues are recorded and actioned in advance of dayshift handover. The role requires a high level of communication skills, both written and verbal , and the ability to work under pressure

Keyresponsibilitiesinclude:

Briefing/debriefing site-based drivers & distributing allocated work.

Processingdiscrepanciesonconsignmentswithaccuracyandattentiontodetail.

Keepingaccuraterecordsofdiscussionsorcorrespondencewithdepots/contracts.

Dealingwithdifficulttelephonecallscalmlyandprofessionally.

• Communicatingwithwarehouseandcustomerserviceteamstoensuresmoothhandoversbetweenshifts.