Job Description
The Team Lead is the first level of leadership within the SOC, ensuring operational excellence, team performance, and high-quality service delivery to customers.
Success Indicators
- High-quality incident handling and escalations
- Team performance and analyst development
- Continuous improvement of SOC processes and detections
- Positive customer feedback and SLA compliance
You will report to Global SOC Manager.
Responsibilities
- SOC Operations & Delivery
- Oversee 24/7 monitoring, triage, and escalation of OT security alerts across industrial environments
- Support complex incident investigations and ensure quality of analysis across all tiers
- Ensure adherence to SLAs, ticket quality, and operational KPIs
- Team Leadership & People Management
- Lead and manage a team of OT SOC analysts (Tier 1 / Tier 2)
- Provide ...