Job Summary (List Format) OSS / Tools Administrator

• Administer and maintain ManageEngine tool suite (OpManager EventLog Analyzer Analytics Plus PAM360 ServiceDesk).
• Design and optimize dashboards SLA reports and alerting to enhance operational visibility and efficiency.
• Support API integrations with external systems (e.g. SIEM ITSM APM Cloud platforms).
• Handle tool patching database maintenance user access control and permission management.
• Ensure system stability security compliance and performance tuning for ManageEngine components.
• Collaborate with IT teams to improve monitoring reporting and automation capabilities.
• Utilize strong troubleshooting and documentation skills to resolve issues and streamline processes.
• Apply knowledge of network monitoring event management and ITSM best practices.
• Leverage experience with database administration and API integrations to support tool functionality....