Undertake a leader role and be expected to manage the O2C team. The primary responsibilities will include but not limited to:

• Leadership & Team Performance Management:
  • Lead, mentor and coach O2C team member to ensure timely, accurate and customer-centric service delivery.
  • Allocate workload, provide day-to-day guidance and support team members in resolving complex issues.
  • Monitor team performance, work quality, pending items and adherence to timelines.
  • Conduct training and knowledge sharing to strengthen team capability and ensure alignment with company policies and best practices.
• O2C Process Management & Stakeholder Coordination
  • Oversee the end-to-end order to cash process, including invoicing, collections, cash application, dispute follow-up and receivables control.
  • Work closely with internal and external stakeholders to ensure smooth operat...