Job Title: Order Management Analyst

Job Description

The Order Management Analyst processes and manages customer purchase orders from receipt through fulfillment, ensuring accurate data entry in BAAN and related systems, resolving order discrepancies, and maintaining high-quality customer service. This role works closely with Sales, Purchasing, suppliers, and internal teams to ensure timely acknowledgements, updates, and documentation while supporting continuous improvement of order management processes.

Responsibilities

• Prepare, track, enter, and process incoming customer purchase orders in BAAN for both manual and EDI transactions.
• Produce sales order acknowledgements for customers and corresponding purchase orders to suppliers within 24 hours of receiving customer purchase orders.
• Prepare clear correspondence to customers, Sales, and Purchasing to resolve internal and external order discrepancies a...