Description

Providing sample receiving information and communications accurately, efficiently and in a timely manner to clients, and proposing improvements. - 75% of this role is data entry, document management with a high attention to detail & 15% of this role is corresponding with clients via email and making or receiving approximately 5-12 calls a week from clients or updating their information about labs - Monitors client requests and organizes the receiving process from initial communications to LIMS (Lab information management system) login of samples, verifying and documenting within Labworks system as well. Communication may include obtaining confirmation or clarification of information provided by customers prior to accepting testing requests. Outreach if client info is missing, and communicate with lab for clients (some clients call in, but mainly email correspondence) - Generates a unique sample ID number(s) in the login system(s) following Standard Operating Procedu...