Operations Trainer - Automotive Contact Centre

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

Key Responsibilities

• Training Delivery
  • Conduct new starter training as well as refresher, up‑skilling and cross‑skilling training.
• Assessment
  • Complete assessments for all training events.
  • Provide remedial support to delegates prior to re‑assessment.
• Administration
  • Capture learner records in line with Ucademy requirements.
  • Complete annual training reports.
  • Update operational skills matrix.

Qualifications required

• Tertiary qualification in training and development would be beneficial.

Experience required

• 2+ years’ experience in Learning & Development.
• Previous experience in an Automoti...