Please be aware that this role requires a commitment of 32 hours per week. Location: Merton.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in areas of key performance.
• Use data analysis to identify ways to optimise safety, quality and productivity.

A day in the life

As an Operations Lead/Supervisor, you’ll be based in one of our operational sites, supporting your Shift/Area Manager to carry out the plan for the shift. This involve...