**Overview**

**Location:** Newville, PA

**Department:** Outbound

**Shift:** Monday-Thursday, 12:00PM - 10:30PM

**Salary:** $55,000/year - $63,000/year

The Operations Supervisor is a frontline operations specialist and subject matter expert responsible for execution continuity, issue resolution, and process improvement within an assigned department in the operation. This is a dedicated individual contributor role embedded within a high volume, 3PL client environment. Rather than managing a team, this role owns the floor-level work of identifying gaps, tracking down root causes, and ensuring nothing falls through the cracks, particularly during shift transitions and peak outbound activity.

This role continuously evaluates processes and results, identifying opportunities to improve service, efficiency, and cost. The Supervisor recommends and implements changes to optimize workflows, balance labor, and respond to shifting business n...